Making Straight Paths in Operations, Retention, and Marketing

New Caper provides straightforward consulting for professional service firms and creative agencies — helping you gain clear perspective, weigh trade-offs, and map out stronger paths in retention, operations, and marketing.

Advisory Services

Clarity Call

A focused 60-minute consulting session when you’re stuck on one specific issue. You leave with clear notes and prioritized next steps.

Client Insights

Uncover honest insights that inform better decisions on retention, marketing, and service development.

Client Service Audit

Understand the real impact your services have on your clients. I interview up to 10 clients with focused questions about your services. You get a clear report on what’s working, where friction exists, and opportunities to improve or add new services.

Ops & Retention Clarity

When client feedback reveals bigger issues, I dig into operations and client care together. I ask what it would take for clients to stay, brainstorm new service options, and help you create services they’ll pay for.

Custom Engagement

3- or 6-month focused support for longer-standing issues and implementation. I work together with you on your priorities with monthly check-ins to stay on track, hands-on guidance, and a clear end date — no open-ended commitment.

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Testimonials

“New Caper brought a fresh wave of clarity and momentum to our marketing efforts. Eric interviewed our clients to understand, in their own words, what they value most about our company and team—insights we are now using to shape our messaging with confidence. His direction, expertise, and collaborative approach have energized our entire team and given us a clear marketing path forward. Working with New Caper has truly been a jolt in the arm for our brand.”

Donya Butler

CEO & Director of Brands, DesignEnvy

“Eric, at New Caper, helped me understand aspects of my business that I'd easily missed in the day-to-day grind. He interviewed several of our clients and was able identify key value propositions that had been blind spots for me after just one session. After the second session, it became clear how we needed to rework our messaging and website to better speak to who our customers are and how they think. Thankfully, he was able to help with that too, and now I'm targeting the right people with the right message.”

Galen Gidman

CEO, Lofty Thoughts

“New Caper helped us preserve an important client relationship during a critical conversation. After addressing the concerns that surfaced, the client not only stayed with us—they expanded their trust in our work by adding more services. Eric then guided us in developing a new service offering that now benefits this client and others like them. Thanks to New Caper, we retained a $115k annual account, created new revenue potential, and renewed our confidence in the value we deliver.”

Marketing Agency

CEO